Spa Service Contracts Terms and Conditions

Luxury Spas Maintenance Contract


Have the hassle removed from owning a spa. 



·          Twice monthly visit

·          All consumables

Pumps, Filters, blower, heater

casings, heater elements, thermostate, earth leakage, circuit breakers, air switches, relay, transformer, lights, spa tabs, ozone gens.

·          We will maintain your water, every 2 month we will drain and replace the water if need be.


This service is R499.00 per month.



·          Malicious Damage

·          Fire Damage

·          Theft

·          External heaters and heat exchanges.


Should you require an additional clean i.e. before or after a party this will cost an additional R150.


The parties hereby confirm that they agree to transact subject to the following terms and conditions:

Maintenance Outline:

1)     Before we start the contract, a full inspection of your unit will be done.  It does need to be in full working order.

2)     Spa parts are covered for wear and tear. I.e.: Blowers, Pumps, heaters, lights, switches etc.

a.     If parts are not available then the closest replacement part is to be used.

b.     Parts will always be repaired first if possible before being replaced

c.      A new filter will be fitted once a year.  If the client wishes to replace earlier then it will be to the clients account.

3)     ANY malicious damage, acts of God or theft will not be covered by this contract.

4)     No heat pumps or other external heaters will be covered, only inline element heaters are covered.

5)     Water Maintenance: Luxury Spas will come in twice monthly to check water and put chemicals.  Spa will be drained and water replaced every 2 months if need be. If client needs spa to be drained and replaced earlier than 2 months a call out of R150 will be charged to the client.

6)     Leaks: Luxury Spas will repair the leaks but all buildings work, brick work, tiling etc should the need arise will be to the clients account.

7)     Luxury Spas will not be held responsible for any damage to property or injury to people.

8)     This price is worked out for clients within the greater Durban area – please enquire about a travel price should you be outside the greater Durban area and require an outside price

Legal Nitty Gritty:

1.     Should any amount not be paid by the customer by the following invoiced month then the whole amount in respect of all purchases by the customer shall become due, owing an payable, irrespective of when the goods were purchased and the customer shall be liable to pay interest on any outstanding at the maximum rate permissible in accordance with the Prescribed Rate of Interest Act.

2.     The company shall have the right to suspend deliveries or services in the event that any amount due by the customer remains unpaid.

3.     The Company is open to receiving legitimate queries in regard to any defects in any products supplied / services rendered within the period prescribed in terms of the Consumer Protection Act. Any queries must be accompanied with the original invoice. Further the Company shall not be held liable for any damages, harm, loss or consequential damage whatsoever arising out of misuse or abuse by the customer, wear and tear and failure by the customer to follow usage and / or storage instructions or failure to have goods installed by a qualified installer The Company will only consider claims for short delivery within 7 days of date of delivery and where such claim is submitted in writing and accompanied by the original invoice.

4.     The company acknowledges that in accordance with Section 17 of the Consumer Protection Act, the customer shall retain the right to cancel a booking  prior to delivery or installation, and that the company shall retain the right to levy a reasonable cancellation charge. Should goods ordered be deemed to be “special order goods” and in the event of cancellation, the company shall retain the right to hold the customer accountable for the full transaction price.

5.     It is the customer’s responsibility to give clear and unequivocal instructions and specifications and the company shall not be held liable for any claim or damages where the customer has failed to give clear instructions or furnishes incorrect specifications.

6.     These terms and conditions and all modifications and amendments hereof shall be governed by and decided upon and construed under and in accordance with the Laws of the Republic of South Africa.

7.     The customer shall pay all legal costs on the scale as between attorney and client including tracing fees and collection charges which the company may incur in taking any steps pursuant to a breach of any of the terms of this agreement by the customer.

8.     The customer’s physical address as given on the quotation / tax invoice shall be recognized as the customer’s elected delivery address for the purposes, in terms of this agreement whether in respect of service of court process in terms of the agreement, notice, the payment of amount or any communications of any nature.


9.     This constitutes the full agreement between the customer and the company and no variations thereto shall be valid unless reduced to writing and signed by both the customer and the company.

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Contact Info

TEL: 081 535 9997

CELL: 083 781 2030

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About Luxury Spas

Luxury Spas and Saunas are based in The Bluff, Durban, however we service spas in the greater Durban area and sometimes even further.